FAQ

 

How far in advance should I make a reservation?

It is best to make your reservation as early as possible.  Your booking is subject to equipment availability.  For last minute bookings, please phone us directly to speed up the process.

Do you deliver?

Yes, we deliver to all resorts, hotels, apartments, holiday houses, caravan parks and private houses on the Sunshine Coast from Pelican Waters in the south, to Noosa in the north, and west to Maleny.  We also deliver to the Sunshine Coast airport.

What are your delivery rates?

The delivery rate is between $10-$20 depending on your location, and this includes pick up.  The delivery rate is calculated at the beginning of the online checkout process.  The rate quoted for whitegoods hire includes delivery and pickup.

Can I collect the equipment from your office?

Yes, collection from our home based office is by appointment only.  Our address will be forwarded on receipt of your booking requesting this option.

What time can I collect equipment from your office?

The preferred collection times for weekdays are between 9am - 2.30pm, however, we will always endeavour to accommodate your wishes for collection outside of these hours.  Weekend collection times are between 9am - 5pm on Saturday and 9am - 12pm on Sunday.  Collection from our office is by appointment only.

What time can equipment be delivered to me?

For delivery to resorts and managed apartments, we aim to deliver prior to your arrival, and no later than one hour after your arrival.

For delivery to externally managed apartments, holiday houses, private houses, caravan parks and the airport we will tailor our delivery time to suit your needs.

For fridge delivery to caravan parks during peak school holiday periods, fridges are delivered from midday.

What time is the hire equipment collected?

For bookings to holiday accommodation, the hire period ends at 10am unless changed by prior arrangement.  For all other bookings, we are flexible with the return time, however, afternoon collections are subject to availability.

What are your office hours?

Office hours are: Monday - Saturday 9am - 5pm; Sunday 9am - 12pm.

If I hire a car from the Sunshine Coast airport, can I hire a car seat from you?

Yes, we would deliver the car seat to the airport and install it into your rental car prior to your arrival, and collect from the airport on your departure.

Are the rates per night or for the hire period?

The rates quoted under each item are for the hire period.

Do I pay a deposit or bond?

No deposit or bond is required, however, full payment is due prior to delivery.

Can you install a car seat if I hire one?

Yes, we are trained and accredited restraint professionals (ACRI). Car seat installation is included in the hire cost.

Do the porta cots come with an extra mattress?

No, in accordance with Australian Safety Standard recommendations, we do not supply an extra mattress with our porta cots.

Do you purchase secondhand baby equipment?

No, all of our baby equipment is purchased brand new and meets Australian Standards.

How is your equipment cleaned?

We maintain clean, hygienic equipment using environmentally sound products.  All linen is laundered in hot water and all equipment is checked and cleaned after each use.

Do I have to clean the equipment before I return it?

Although we thoroughly clean the equipment on its return from hire, if you are able to brush off sand and wipe off food, drink and sunsreen spills then this will greatly assist with the cleaning and be very much appreciated.  Fridges must be defrosted and wiped out at the end of the hire period.

What is your Cancellation Policy?

We know circumstances change so cancellations outside of 48 hours will not be charged.  We reserve the right to charge 50% of all charges if less than 48 hours notice of cancellation is given prior to the delivery date.  No refund will be given for cancellation after delivery.

What is your Refund Policy?

We are committed to our products and services.  Are part of our stringent quality assurance process, all equipment is checked, counted and cleaned prior to delivery.  On delivery or collection you must notify us of any faults or missing items within 2 hours of receiving the equipment for hire.  We will rectify the problem immediately.  If you are not satisfied with either our products or sevice, please contact us!  We want you to be happy.